Effective Date: April 2, 2025

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Welcome to Umrah Forward. These Terms and Conditions (“Terms”) govern your use of our website located at umrahforward.com (the “Site”) and any donations, services, or purchases made through it. By accessing or using our Site, you agree to these Terms. If you do not agree, please do not use the Site.

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1. Use of Our Site

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You agree to use this Site only for lawful purposes and in accordance with these Terms. You may not use the Site in any way that could damage, disable, or impair its functionality or interfere with others' use of the Site.​

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2. Services & Offerings

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All services and charitable offerings (including Umrah sponsorships, sadaqah jariyah contributions, and physical donations) are subject to availability and program eligibility. We reserve the right to modify, discontinue, or update offerings at any time without notice. We make every effort to provide accurate information but cannot guarantee that all content is error-free.​

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3. Donations & Payments

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When making a donation or purchase, you agree that:

• You are at least 18 years old or have consent from a legal guardian.

• All information provided is truthful and accurate.

• You are authorized to use the payment method provided.

• Umrah Forward reserves the right to accept, refuse, or cancel any donation or order at its sole discretion.

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4. Delivery of Services

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Digital confirmations and updates (including donation receipts and order confirmations) will be sent to the email address provided. For physical goods, shipping times may vary and are subject to delays outside our control. Please refer to our Shipping Policy for more information if applicable.​

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5. Refunds & Returns

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Due to the charitable nature of our work, refunds are generally not permitted. If there is an error in your transaction or if an item arrives damaged, please contact us within 7 days at salam@umrahforward.com. All refund requests are subject to review. See our full Refund Policy for more details.​

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6. Intellectual Property

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All content on this Site—including text, graphics, logos, and imagery—is the property of Umrah Forward and protected by copyright and trademark laws. You may not copy, reproduce, or reuse any portion of the Site without express written permission.​

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7. Limitation of Liability

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Umrah Forward is not liable for any indirect, incidental, or consequential damages resulting from your use of the Site or services. All offerings are provided “as is” without warranties of any kind unless otherwise explicitly stated.

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8. Privacy

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Your use of this Site is also governed by our Privacy Policy, which details how we collect, store, and handle your personal data.

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9. Governing Law

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These Terms are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia (or update to the jurisdiction where the organization is legally registered), without regard to conflict of law provisions.

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10. Changes to These Terms

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We may update these Terms at any time. Continued use of the Site after changes are made constitutes your acceptance of the revised Terms.​

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11. Contact Us

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If you have any questions or concerns regarding these Terms and Conditions, please reach out to us at:

📧 Email: salam@umrahforward.com

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